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Textline Features and Benefits
Textline is a cloud-based text messaging solution that enables businesses to connect with clients using phone numbers. It's designed to help businesses provide better support and service experiences for their customers with two-way SMS.
Key features of Textline include:
- Instant and Direct Communication: Textline’s primary goal is to provide businesses with an avenue for instant and direct communication.
- Multimedia Messaging: Allows inclusion of images, emojis, URLs and other file attachments within messages.
- HIPAA Compliance for Secure Communication: Ensures secure communication, especially important for healthcare professionals.
- Automation for Efficient Customer Support: Equips companies with the tools to enhance sales, marketing, customer service, and internal team communication.
- Scheduled Messages for Optimal Engagement: Schedule text messages in advance, or set up automatic replies to incoming text messages triggered by keywords.
- User-Friendly Interface: Designed for ease of use.
- Integration Capabilities: Offers out-of-the-box integrations.
- Real-time Analytics and Insights: Analyze data to improve your work.
The benefits of using Textline include:
- Streamlined Process: Centralize your customer experience efforts and automate your process by working efficiently as a team.
- Boosted Efficiency: Resolve more conversations with tools that let you do more in less time.
- Improved Patient Satisfaction: In the healthcare sector, texting can improve communication between patients, staff, and vendors.
- Reduced No-Shows: Text reminders can reduce the chance of patients forgetting about an appointment or canceling at the last minute.
- Speeded Patient Payments and Cash Flow: Texting can help resolve confusion about payment.
Textline Pricing
Textline offers several pricing plans:
- Limited Plan: Costs $20 per month per agent. Messaging cost and industry fees are not included. A minimum of 3 agents is required.
- Standard Plan: Costs $30 per month per agent. Messaging cost and industry fees are not included. A minimum of 3 agents is required. This plan includes everything in the Limited plan, plus additional features.
- Pro Plan: Costs $50 per month per agent. Messaging cost and industry fees are not included. A minimum of 5 agents is required. This plan includes everything in the Standard plan, plus additional features.
- Enterprise Plan: This plan includes everything in the Pro plan, plus additional features. For pricing details, you need to contact Textline.
All plans start with a 14-day free trial. You can pay by month or annually, and you can cancel at any time. Please note that the messaging cost and industry fees are not included in the plan prices.
Payment Method
Textline accepts credit card payments. To make a payment, you need to provide the following information:
- Your name as it appears on the card
- Your credit card number
- The credit card type
- The date of expiration
- Any activation numbers or codes needed to charge your card
If you're having trouble entering or saving your payment information, you can try reloading the page and entering your information again. Ensure your billing address, including ZIP code, is correct for the card you’re using. If you're still having trouble entering the information, you can contact Textline at (415) 849-4349 or support@textline.com.
Textline FAQs
Textline Alternatives
Here are the top 10 alternatives to Textline:
- Heymarket
- Podium
- SimpleTexting
- Textedly
- Brevo Marketing Platform
- EZ Texting
- HubSpot Marketing Hub
- ActiveCampaign
- Document360
- EngageBay
Each of these platforms offers unique features and benefits that may better suit your specific needs. It's recommended to explore each one to determine the best fit for your business.
How To Open A Textline Account?
To open an account on Textline, follow these steps:
- Head to the Sign Up page on the Textline website.
- Enter the contact information including name, organization, email, and phone number.
- Verify the identity by receiving and inputting a code sent to the mobile number provided.
- After verification, Textline sets up a Demo Department where users can text themselves and the verified numbers for other agents in the organization.
- An optional user tutorial is available to guide through the basics of the app.
- To message contacts during the trial, it's required to fill out Compliance information before adding a department with a real number.
For joining an existing Textline account, an invitation from the account owner is needed. The email address will be the login. If the email address domain has been claimed by an Admin of the existing account, it can also be used to join the existing account.
Remember, if the email address already exists in the Textline system, it cannot be used to join another account. In such cases, either change the email address in the existing account or have an Admin in that account delete the login for the Admin to invite the correct email address to the new account.
For starting a free trial with Textline, head to the website and select the Get Started button in the upper right-hand corner on any page. After signing up, the sign-up flow will guide through the process. The free trial allows testing out any of the three plans (Limited, Standard, or Pro).
Textline Return Policy?
Textline does not have a traditional return policy as it is a service-based platform. However, it does have policies for account cancellation and restoration.
For account cancellation, an Admin from the organization needs to email support@textline.com or text (415-849-4349) requesting to cancel the current Textline account. Once the admin for the account has reached out to the Support team and requested to cancel the account, the cancellation process will proceed.
If an account is cancelled after a period of usage and a new phone number was received through Textline, that phone number will also be released.
For account restoration, if a free trial was signed up for and no billing information was input before the 14 days end, the account will be automatically cancelled within a few days. If a new phone number was received through Textline during sign-up, that number will be released. To restore the account, text (415) 849-4349, provide the organization name and email address used to sign up. If the original account cannot be set up with the number provided, a new number in the same area code (if possible) will be found and the account will be restored.
Please note that these policies are subject to change and it's recommended to check the official Textline website or contact their support for the most accurate and up-to-date information.
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